Refund policy

Product Return Policy

• We accept returns and refund for our products within a 7-day period, provided that the items being returned are in new, untempered and unused condition. 

• Kindly note that our liquid items fall under the category of personal protective and hygiene products. Therefore, they are not eligible for returns. 

• Please note that when returning products purchased as part of our 'buy 2 get 1' offer or other similar offer, a refund will only be issued if at least two products are returned. If the entire order is not returned, the products will be charged at their original price (MRP)

 Return Policy For Healing Roll Ons

We stand behind the effectiveness of our healing roll-ons. If you find that the roll-on has not provided the desired results and you have used up to 50 percent of the product, we offer a return and refund option.

To initiate a return and refund:

• Please ensure that you have used no more than 50 percent of the healing roll-on.

• Contact our customer support within 30 days of your original purchase date.

• Provide proof of purchase and a brief explanation of your experience.

 

Things to keep in mind for return

 

• Product should be intact and unused.
• Please ensure tags are intact.
• Original bill is required.

 

Here's how to make a return:

• Please call/WhatsApp us at our official mobile number +91 8434473444 or  email us at info@bluetreearoma.com

• Send your parcel at this address: Blue Tree Aroma, 12/1, Basant Vihar Colony, Opp. Riddhiman Apartment, Jawahar Nagar, Kanke Road, Ranchi, Jharkhand, Pin - 834008

Refund Policy

 

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• We will also notify you of the approval or rejection of your refund.

• Your refund will be initiated within 48-72 working hours of receiving the refund request and authorization of the refund.

• Your refund is estimated to be credited in the account, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bluetreearoma.com

 

 

Shipping Policy

 

 

Things To Know

Please note that certain orders may need to be declined and subsequently canceled. We retain the right, at our sole discretion, to reject or annul any order for any given reason. Instances leading to order cancellation could encompass limitations on available quantities, inaccuracies in product or pricing details, or issues identified by our credit and fraud prevention division.

Additional verifications or information may be necessitated prior to order acceptance. You will be notified if any part or the entirety of your order is canceled, or if supplementary information is essential for order acceptance. In the event that your order is canceled subsequent to credit/debit card charges, the corresponding amount will be reimbursed to your Card Account within 15 days or the following billing cycle of your credit card.

 

We are committed to your satisfaction and well-being, and we appreciate the opportunity to assist you in your healing journey.

 

If you have any further questions about our return and refund policy please reach out to our customer support team at
Contact our Support info@bluetreearoma.com
Phone: +91 84344 73444
Address: Blue Tree Aroma, 12/1, Basant Vihar Colony, Opp. Riddhiman Apartment, Jawahar Nagar, Kanke Road, Ranchi, Jharkhand, Pin - 834008